TRIXTEES Return and Refund Policy

At TRIXTEES, we strive to provide you with the best custom T-Shirt experience possible. However, we understand that sometimes things don’t go as planned. Below is our return and refund policy to ensure you have a smooth and hassle-free experience:

Can I Return My Custom T-Shirt?

Since our products are custom-made just for you, we generally cannot accept returns or exchanges unless there is an issue with your order. This policy helps us maintain the highest quality and keep our prices affordable for all customers.

When Can I Request a Return or Replacement?

We’ll happily make things right if:

  • There is a defect in the product (e.g., print quality issues, fabric flaws).
  • The wrong item, size, or design was sent.
  • The item was damaged during shipping.

If any of these issues apply, please contact us within 7 days of receiving your order to start the process.

How Do I Start a Return or Replacement Request?

It’s simple! Follow these steps:

  1. Email us at support@trixtees.com with your order number and a description of the issue.
  2. Attach clear photos of the item showing the problem.
  3. Our team will review your request and get back to you within 1-2 business days.

What Happens Next?

  • If the issue is approved, we’ll offer you a replacement item or a refund, depending on your preference.
  • For replacements, we’ll cover all shipping costs.

Refund Policy

We aim to make refunds as straightforward as possible. Here’s how refunds work at TRIXTEES:

When Am I Eligible for a Refund?

You are eligible for a refund if:

  • There is a verified defect in the product.
  • The wrong item, size, or design was sent.
  • The item was damaged during shipping.
  • We are unable to fulfill your order for any reason.

How Will I Receive My Refund?

  • Refunds will be issued to the original payment method used during checkout.
  • Once approved, refunds are typically processed within 5-7 business days.

What If I Want to Cancel My Order?

If you need to cancel your order, please contact us at support@trixtees.com within 24 hours of placing the order. After this period, we may not be able to cancel as production might have already started.

What About Minor Differences in Color or Size?

Please note that slight variations in color or size can occur due to different screens and the printing process. These minor differences are not considered defects and are part of the custom product experience.

What If I Made a Mistake in My Order?

If there’s a mistake in the design, size, or order details on your end, please contact us at support@trixtees.com as soon as possible. While we can’t accept returns for customer errors, we’ll do our best to help you with a discounted reorder.

Need More Help?

We’re here for you! If you have any questions or concerns, just reach out to us at support@trixtees.com, and we’ll do everything we can to make your TRIXTEES experience amazing.

Thank you for choosing TRIXTEES for your custom T-Shirt needs!